Refund Policy

Name: RidgeHaven
Address: 43 Bedford Street, Westminster, London, WC2E 9HA, United Kingdom
Telephone: +44 20 7946 0958

Welcome to RidgeHaven! We're dedicated to providing you with delicious pizzas and stellar customer service. If you're not entirely satisfied with your order from ridgehaven.click, please see our Refund Policy below to learn about your options.

Cancellation Policy

If you change your mind before your pizza has been dispatched, you can cancel your order by contacting us at +44 20 7946 0958. Please note that once your order is on its way, it cannot be canceled.

Refund Policy

At RidgeHaven, your satisfaction is our top priority. If you encounter an issue with your order, such as an incorrect or damaged item, please contact us within 24 hours of receipt for assistance. Depending on the situation, you may be eligible for a refund or a replacement.

Incorrect Orders

If you received the wrong pizza or an item is missing, call us immediately at +44 20 7946 0958. We will prioritize fixing our mistake, either by providing a refund for the incorrect item or arranging for the correct order to be delivered at your convenience.

Damaged Items

If your pizza arrives damaged, please take photos of the item and packaging, and contact us within 24 hours. We will assess the situation and offer either a full refund or replacement.

Processing Refunds

When a refund is granted, we will process it back to your original payment method within a certain number of days, depending on your card issuer's policies. Your refund will be issued in £.

Non-Refundable Items

Please note that certain items are non-refundable, including:

Gift cards
Promotional items
Personalized orders
Sauces and dressings that have been opened

For hygiene and food safety reasons, we cannot accept returns on any consumable products that have been opened or used.

Contact Us

If you have any questions about our Refund Policy, please contact us at +44 20 7946 0958. We are here to help make your experience with RidgeHaven enjoyable and hassle-free.

Changes to Our Refund Policy

RidgeHaven reserves the right to modify this Refund Policy at any time, so please review it frequently. Changes will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated.